Shipping & Returns

Production & Processing Time

• Orders are typically processed and confirmed within 1 business day.
• Retainer production begins only after a valid 3D scan has been received and approved.
• Manufacturing usually takes up to 5 business days.
• Orders are not processed or shipped on weekends or public holidays.

If no usable scan is available, the order is placed on hold until the customer has arranged an intraoral scan and sent the exported scan file to Keepers for review. With the customer's consent, Keepers may ask the clinic for an existing scan export.

If a new scan is required, the clinic may charge a separate fee. These costs are outside the control of Keepers Club.

If delays occur due to high order volume or scan-related issues, we will notify you by email.

Shipping Information

• Delivery within Sweden is included in the product price.
• Orders are shipped using tracked delivery to the nearest pickup location.
• Estimated total delivery time is approximately 6-10 business days after scan approval and production start.
• Delivery to other countries is available upon request. Shipping costs and delivery times will be communicated before dispatch.

Customs & International Charges

We currently deliver within Sweden only.

These charges are the responsibility of the customer and are not included in Keepers Club pricing.

Returns, Damages & Remakes

Due to the custom-made nature of retainers, we cannot accept standard returns or cancellations once production has begun.

However, if your product is:

• damaged during transit,
• defective due to manufacturing error,
• incorrect due to a mistake on our side,

If a Keepers retainer does not fit, is damaged in transit, is defective, or is incorrect due to an error by Keepers, contact Keepers first. We offer:

• a free remake, and
• a full refund only if a remake is not possible.

To report an issue:

• Contact Keepers as soon as possible after discovering the issue.
• Describe the issue. Send photos if Keepers asks for them.
• We may request you to return the product for inspection.

These conditions do not limit the customer's rights under mandatory Swedish consumer law.

No Scan Available Yet?

You can still place an order without a current scan.

After ordering, Keepers may, with your consent, ask your clinic for an existing scan export. If no usable scan exists, you need to arrange an intraoral scan at a dental clinic and send the exported scan file to Keepers for review. The clinic may charge separately.

Production will begin once the scan has been received and verified.